First notification of loss.

Tell us what has happened and which references it belongs to. Intake is open all day, every day, and each notification is checked as you type.

If anyone is in danger, call 999 before you do anything else.

Have these to hand

1
Validation. References and required details are checked before the notification is accepted.
2
Acknowledgement. A file is opened and a named handler takes ownership.
3
Triage call. The handler confirms access, safety and urgency with the contact you name.
4
Mobilisation. A stabilisation crew or surveyor is instructed inside the authority on the file.

Checking connection

References

Claim reference

3 letters, the year, then 6 digits

Insurer reference

INS, 2 letters, then 6 digits

Who is notifying

You are notifying as

Organisation

Your name

Work email

Telephone for access and triage

The handler calls this number to confirm access and safety

The loss

Building name and street

Postcode

Cause of loss

Date of loss

What has been damaged

Floors and areas affected, whether the building is occupied, anything already done to make it safe

The site needs making safe now Water still running, the building open to weather or the structure at risk

I am authorised to share these details on behalf of the organisation named above.