A national network, held to the clock.

A vendor is only as good as the last job you can evidence. The network desk tracks who is on the panel, where they are, what they are carrying and whether each stage of each instruction is inside its service level.

Network desk

Illustrative view. The figures are simulated to show how the desk reports; they are not live data.

Coverage and movements

Regional hubs, crews and consignments

  • Regional hub
  • Crew en route
  • Consignment in transit
Open instructions
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Vendors on panel
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Stages inside SLA
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Crews en route
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Vendor panel tracking

SLA clock per stage

Supplier logistics

Plant and materials to site

    SLA enforcement

    Example service levels

      Three things the desk never loses sight of.

      Vendor panel tracking

      Every vendor is on the panel for a reason we can show you. Trade capability is matched to building type and scale of loss. Insurance, accreditation and competence documents are held with their expiry dates, and a vendor whose paperwork lapses stops receiving instructions until it is renewed.

      • Capability matched to scope
      • Capacity checked before allocation
      • Compliance documents tracked to expiry

      Supplier logistics

      A drying programme without dehumidifiers is a delay with a purchase order. Plant, long-lead materials and specialist equipment are sequenced with the works, tracked from depot to site and booked in against the instruction, so trades arrive to a site that is ready for them.

      • Plant and materials tied to the programme
      • Consignments tracked from depot to site
      • Deliveries booked around occupiers

      Nationwide SLA enforcement

      The clock starts when the stage starts. Each step of an instruction carries its own timer, set from the service levels in your agreement. A stage that is running late is flagged before it breaches, escalated when it does, and reported to you either way.

      • A timer on every stage of every instruction
      • Early warning ahead of a breach
      • Compliance reported by account and by region

      Good trades want a client who pays on evidence.

      If your firm delivers mitigation, drying, building repair or specialist reinstatement on commercial property, the panel gives you scoped instructions, authorised variations and a clear standard to work to.

      What we look for

      • Demonstrable experience on commercial buildings
      • Current public liability and employer's liability insurance
      • Health and safety competence appropriate to the trade
      • Photographic records at start, progress and completion
      • Variations raised for approval before work proceeds